Cultural Issues When Hiring Someone in the Philippines

virtual communication with employee

Staff.com is a global hiring platform, but many of the staff we have are from the Philippines.

Why do we have so many people in the Philippines? Filipino people have a great combination of English skills and work attitude. Most Filipinos are dedicated, loyal and willing to do a great job.

If it’s your first time working with someone in a different country, you might notice some cultural differences.

If you are working with Filipinos or considering hiring someone in the Philippines, here are some tips on how to make it work successfully.

 
Filipinos are non-confrontational

It’s a personality trait of many Filipinos that they might not want to broach a difficult subject directly. For example if they have a hard time doing a job they may find it difficult to tell you about this. They will keep trying to do it without telling you about their issue. It’s important to create a feeling of trust in your company where they feel they can tell you anything.

One of the things that I do internally is that I actually tell my staff that it is their job to disagree with me, at least sometimes. If they never disagree with me then they are not fully doing their job. This culture of open disagreement is hard to get started but will help immensely in making sure that all issues are openly discussed.

On the flip side, their culture means that Filipinos are often very polite, conscientious, and cooperative which can make them a pleasure to work with.

More positive than negative feedback

This advice does apply to any culture. People love to receive positive feedback. If you are constantly providing negative feedback and never any positive this will cause morale problems in your organization. Try to give 3 times more positive than negative feedback. Preface any negative or corrective statement with something positive.

Documented business systems

It’s essential whenever you start with someone new that you give them exact instructions on what they should be doing. You cannot just say to them “optimize my website” or “promote my business”. This kind of approach is not likely to work unless you have hired a very experienced staff (and even then it’s still best to go into detail on what you expect, no matter how experienced that staff is).

You will need to create systems and processes in your business with precise step-by-step instructions. Your staff can help you to further develop and improve these processes but it’s probably unrealistic to expect them to start creating these processes from scratch.

Training and development

In any employment relationship it takes time for a new employee to learn about the business, how things work and also for them to improve their skills. Spend time on training and development. Specifically, make sure that your new team members are trained on the exact processes they need to follow. Encourage a culture of learning and constant improvement in your business.

Filipino English

There are some English phrases that have caught on in the Philippines that you probably would never encounter in the US or UK. One time they sent me an email with the phrase “more power” which, to me, sounds strange. You can correct these minor mistakes and encourage them to copy U.S. English especially if they are communicating with clients.

Build up their confidence

One of the Filipino traditions in the workplace is to call their superiors “Sir” or “Ma’am”. This is something that we discourage at Staff.com because we want everyone to treat each other as equals. A Filipino staff working for you might not feel completely confident at first, and may call you “Sir”. Chatting with them informally will break this barrier and help build up their confidence in being able to relate with you one-on-one.

Get to know each other on an informal basis

So you’ve hired someone from the other side of the world. It’s important to realize that they are human beings as well, with real human needs. It will make a big difference to your long-term working relationship if you can get to know each other, even virtually. Meeting in person is ideal, but chatting with them regularly on Skype is a great alternative to forming bonds. Share a little about your personal life and make sure that your communication with them is not only about work but also about life.

 
About the Author:

Rob Rawson is a co-founder of Staff.com, a global recruitment platform where you can access very talented staff at affordable rates. They also have a technology called Time Doctor which is software to improve productivity and help keep track and know what your team is working on, even when working from home.

Rob resides in Sydney, Australia but can also be found in major cities around the globe, like Paris, Kiev or San Francisco.

Find Rob on Google Plus

 

7 Comments

  1. Henry says:

    The SEO industry has got a bad reputation from all the snake oil salesmen and outsourced companies currently set up
    Will defo be returning, ’tis a great blog

  2. Ana Rubio says:

    Hi everyone. Do you want to make extra income? We are currently hiring DATA ENCODERS (Home-Based). You can earn as much as 200-300 minimum per day and the payout is weekly! We are a registered company with license under Department of Trade and Industry, Business Licensing, Philippines so this is a LEGIT JOB.

    Application Requirements:
    1. Must be a legitimate Filipino Citizen, with good moral character, and is currently residing in the Philippines.
    2. Age 15 to 45 years old.
    3. College/High School level or Graduate.
    4. Basic knowledge on Internet, and excel, word, PowerPoint is a must.
    5. Accessibility on Internet at home is an advantage.
    6. Must be residing on a place where (LBC) money transfer services are available. *Applicants for new membership must be recommended by existing members.

    For more details, kindly visit http://www.unemployedpinoys.com/

    Take note of these details.
    Referral Name: Ana Rubio
    ID Number: MI201407-1272

    For anyone who is interested, feel free to ask me on my facebook account: https://www.facebook.com/uepinoys?ref=hl
    I go online every day, No unread messages. I can assist you anytime. 🙂

  3. Roy Javier says:

    i disagree. =)

  4. Ramiro Enriquez says:

    Those are all true about us Filipinos. The first item really made me laugh cause it is brutally true. Most of us wont tell the problem yet because we want to fix it on our own. I dont think that a bad idea. The best quality of being a Filipino is that once we felt that our employer shows to us that we are important, we give our full service.

  5. philippine job site says:

    This is a filipino personality. It is indeed true, filipinos are skilled and intelligent but the one you have to focus is how to handle filipinos with their attitude,characteristic and personality.

  6. Remigio Dela Cruz says:

    Rob, Everything that you mentioned above is all so true about us Filipinos . We are dedicated to our work and we always like to give our best to what we do. Everything that you recommended above will improve our working relationships which applies to any culture. Thanks for sharing this awesome article.

  7. glory siy ong says:

    That’s very true. And almost what you indicated at your article
    i am doing them.


Leave a Comment


* Required Fields

About Staff.com



Staff.com is time tracking and time analytics software for the workday. We'll show you exactly where time is spent in your business and give you the answers to questions like:


  • Which departments or employees are the most productive?
  • Which websites & applications are the biggest time-wasters?
  • How much time is spent on which projects & tasks?
  • Much more...

Get started with a free trial today.


Categories